If a technical issue arises during the NVOX assessment, we have protocols in place to ensure minimal disruption and ease for the test-taker. Here’s what to do:

• Immediate Reporting: Notify us immediately about the issue using the contact options on our platform. If the chat is unavailable, please reach out to us via email at support@nvox.com.
• Assessment Pause: We can pause the assessment to prevent any loss of progress or undue stress.
• Technical Support: Our technical support team will promptly diagnose and resolve the issue, guiding you through the steps needed to address it.
• Rescheduling Option: If the issue cannot be resolved quickly, we can reschedule the assessment for a more convenient time.
• Data Integrity: Any responses submitted before the technical issue will be securely saved, so the test-taker will not need to repeat those sections of the assessment.

Our goal is to ensure a smooth and user-friendly experience, and we are here to assist you with any challenges that may arise.