FAQ

Frequently Asked Questions.

FAQ2025-05-06T13:05:53+00:00

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What is NVOX?2024-05-05T19:03:56+00:00

NVOX combines cutting-edge technology with the expertise of neuropsychologists and psychologists to accurately diagnose learning disabilities in both children and adults. Our system is designed to be fast, accessible, and affordable, ensuring that everyone across the US can easily get the help and diagnosis they need.

Who can benefit from NVOX’s services?2024-12-23T12:50:15+00:00

Our streamlined process is designed to provide quick, reliable, and convenient results. Here’s what sets us apart:

  • Quick Turnaround: Receive your comprehensive diagnostic report within just 3 days, saving you weeks compared to traditional methods.
  • Convenience: Complete the entire process from the comfort of your home—no need for multiple clinic visits or long waits.
  • Unmatched Accuracy: Our advanced AI technology, combined with expert oversight, ensures precision and reliability in every assessment.
  • Comprehensive Service: Along with the diagnostic report, we provide a feedback session with a psychologist, actionable recommendations, and guidance for accommodations such as 504 or IEP plans.

We’re committed to making high-quality diagnoses accessible, accurate, and hassle-free, giving you the answers you need with confidence.

How does NVOX diagnose ADHD?2025-05-25T13:28:44+00:00

NVOX uses advanced AI-based technology to diagnose Attention-Deficit/Hyperactivity Disorder (ADHD) with exceptional accuracy and speed. Our platform functions like a ‘super diagnostician’ – performing the same tasks as a traditional clinician, but faster, more objectively, and without bias. The process begins with a comprehensive intake questionnaire, followed by a series of standardized cognitive and attention-related tests.

While our current focus is ADHD, additional modules for diagnosing other learning disabilities – including dyslexia, dyscalculia, and more, will be added soon.

Who can benefit from NVOX’s services?2025-05-25T13:25:15+00:00

Anyone aged 8 and up who speaks basic English can benefit from NVOX’s services. Whether you’re a student struggling with focus, a college applicant preparing for high-stakes exams, or an adult facing challenges at work, our assessments are designed to provide clear, research-based insights. All you need is a computer with a stable internet connection, webcam, microphone, and speakers, and you can complete the entire process from home.

What are the benefits of getting a NVOX Learning assessment?2024-05-05T19:05:04+00:00

The outcome of an NVOX assessment is a comprehensive understanding of a client’s learning requirements and a tailored strategy for academic achievement. By analyzing brain function and evaluating academic skills, NVOX psychologists pinpoint the distinct learning needs of each individual. This enables the provision of targeted support, helping clients thrive academically. Individuals with dyslexia and other learning disabilities can achieve academic and professional success on par with their peers, provided that their unique learning styles are recognized and accommodated by teachers, employers, and caregivers.

What information do I need to provide during registration?2025-05-25T13:21:47+00:00

We’ll need some basic information. This includes your name, the name of the child or children you want to have assessed, your phone number, and your state. Additionally, we’ll ask for the email address of a teacher or a relevant professional such as a school counselor, speech therapist, or another specialist who knows the child well. If the person being assessed is an adult, we may ask for the contact details of a close acquaintance instead.

Is the NVOX testing platform easy to use for children?2025-05-25T13:19:41+00:00

We’ve put a lot of effort into making our diagnostic process as simple and user-friendly as possible. Our goal is to ensure that you have an amazing experience with us. While our system is designed to be straightforward, we recommend that children between the ages of 8 and 10 have an adult with them during the test, just to be on the safe side. This helps make sure the process goes smoothly and that the child feels comfortable throughout. The engaging and interactive nature of our platform makes the experience reminiscent of a game, which can be especially appealing and less daunting for younger users.

Can adults use NVOX for their own diagnosis?2025-05-25T13:18:33+00:00

Absolutely! Our diagnostic tests aren’t just for children – adults will soon be able to benefit from them as well. Whether you’re a university student, preparing for exams like the SAT, GRE, LSAT, or BAR exam, or facing challenges at work, our assessments can offer valuable insights. A formal diagnosis can also help you access accommodations in academic settings or under Section 504 at work, ensuring you get the support you need to perform at your best.

What does the NVOX report contain?2025-05-25T13:10:52+00:00

Our diagnostic report is comprehensive and detailed, typically spanning 30–40 pages, and provides a full picture of the assessment and its findings. It includes:

  • Background Information: Personal details, educational history, reasons for the referral, and any relevant medical or developmental background.
  • Behavioral Observations: Notes on the examinee’s behavior, attitude, and engagement during the assessment process.
  • Teacher/Professional Input: For children and adolescents, this includes insights from a teacher or other professional. For adults, input or structured observations from a close contact are included.
  • Assessment Methods: A detailed explanation of the tools and methodologies used, including standardized tests, questionnaires, and AI-based measurements.
  • Test Results: Quantitative scores and qualitative insights related to attention, cognitive functioning, executive skills, memory, and academic performance.
  • DSM-5-TR Analysis: When applicable, the report includes a diagnostic summary based on DSM-5-TR criteria, clearly indicating whether the findings support a diagnosis of ADHD or related conditions.
  • Analysis and Interpretation: A professional review connecting the data with observed behaviors and reported concerns.
  • Recommendations and Interventions: Personalized suggestions for accommodations, supports, and next steps at school, work, or home.
  • Summary and Conclusion: A concise overview of the key findings and what they mean in practical terms.
  • Expert Signature: The report is finalized and validated by a licensed psychologist (PhD), who confirms having personally reviewed and approved the results, interpretations, and conclusions.
  • Medical Oversight: In addition, each report undergoes a secondary review by a licensed medical doctor (MD), who ensures that all clinical findings meet the appropriate standards before final release. This extra layer of oversight helps guarantee both accuracy and reliability.

Each section is designed to offer clarity and depth, ensuring you gain a meaningful understanding of the assessment and practical guidance for moving forward.

How can I prepare my child for the NVOX assessment?2024-05-05T17:56:22+00:00

To prepare your child for the NVOX assessment, consider the following steps to ensure a smooth experience:

  1. Explain the Purpose: Inform your child about the assessment in simple terms, emphasizing that it’s a way to understand their unique learning profile.
  2. Create a Comfortable Environment: Set up a quiet, well-lit area where your child feels at ease and can concentrate.
  3. Ensure Technical Readiness:
  • Internet Connection: Ensure you have a stable and strong internet connection. A wired connection is preferable for reliability. If wireless is the only option, position the device close to the router to strengthen the signal.
  • Check Devices: Confirm that all necessary devices, including a computer are in good working order. Make sure that the printer is ready for printing any required writing pages. Also, check that the camera, microphone, and speakers are connected and functioning properly.
  1. Schedule Appropriately: Choose a time when your child is usually alert and well-rested, avoiding periods when they might be tired or hungry.
  2. Discuss the Format: Brief your child on the assessment’s format to alleviate any anxiety, explaining that they will answer questions on a computer.
  3. Encourage a Positive Attitude: Reassure them that there are no ‘right’ or ‘wrong’ answers and the assessment is simply a way to learn more about their learning style.
  4. Remind Them of Support: Assure your child that they can ask for help if needed and that you’re there to support them.

By carefully preparing for the assessment in these ways, you can help ensure that your child has a positive and stress-free experience with NVOX.

 

How quickly can I schedule the feedback session with a psychologist?2024-12-23T12:25:29+00:00

Once the examinee completes the tests and we receive the completed questionnaire from the teacher (or a close contact in the case of an adult), you can schedule a 20-minute feedback session with one of our psychologists. This process ensures that all necessary information is reviewed before the session, providing you with clear and accurate insights.

 

 

How quickly can I schedule the feedback session with a psychologist?2025-05-25T13:02:55+00:00

Once the examinee completes the tests and we receive the completed questionnaire from the teacher or a professional (or a close contact in the case of an adult), our system begins processing the data. As part of this process, all findings generated by the platform are carefully reviewed by a licensed psychologist (PhD or MD), independently of the feedback session. This professional oversight ensures that the results are accurate and clinically sound. The review typically takes up to 3 business days, after which you’ll be invited to schedule a 20-minute feedback session with one of our psychologists to discuss the results and next steps.

 

How does NVOX ensure the accuracy of its assessments?2024-12-23T12:01:40+00:00

NVOX ensures the accuracy of its assessments through a combination of advanced AI technology, expert input, and continuous data analysis. Our AI system is trained using extensive educational and psychological research and fine-tuned with data from a variety of diagnostic tests. The system is regularly updated and reviewed by a multidisciplinary team of professionals, including neurologists, psychiatrists, neuropsychologists, and educators. Additionally, we work closely with leading academic institutions worldwide to ensure that our methods align with the latest advancements in the field of learning disabilities.

This multi-layered approach guarantees that our assessments are both reliable and reflective of cutting-edge research.

What technology does NVOX use for the online assessment?2025-05-25T12:57:11+00:00

NVOX uses cutting-edge Artificial Intelligence (AI) and Machine Learning (ML) technologies to deliver accurate and efficient online assessments. This includes video analysis for non-verbal cues, personalized algorithms for tailored diagnostics, and an intuitive interface for ease of use. To ensure data security, we use robust encryption and cloud computing, enabling accessible and secure remote assessments. To learn more about our technology, click here: https://nvox.com/about/our-technology/

 

 

 

Do schools accept NVOX evaluations for IEP and 504 plans?2024-12-23T11:53:26+00:00

NVOX evaluations yield comprehensive diagnostic reports that are meticulously prepared and officially signed by expert psychologists. These reports align with the rigorous standards of traditional clinical assessments and are designed for broad acceptance by schools, universities, and employers.

In most cases, schools recognize and accept our evaluations for IEP and 504 plans. However, if a school rejects the report entirely, despite its diagnosis and recommendations, please contact us promptly at support@nvox.com. We will work directly with the school to address the issue and ensure that your child receives the support they need.

Our goal is to provide you with a reliable evaluation that helps secure the necessary accommodations for success in academic and professional settings.

How does NVOX ensure the privacy and security of my information during assessments?2024-05-05T18:15:53+00:00

At NVOX, safeguarding your personal and medical information is our top priority. We employ rigorous security measures, including advanced encryption, strict access controls, and regular security audits, to ensure the utmost protection of your data. Our practices adhere to industry standards and comply with relevant data protection laws, including HIPAA compliance. Medical-grade data encryption ensures that all personal and assessment information remains secure and confidential. Access to assessment data is restricted to authorized personnel only, and we operate with transparent policies on data usage. Rest assured that no information is shared with third parties, maintaining a secure, confidential, and trustworthy online assessment environment. Your trust and privacy are paramount to us, and we are committed to maintaining the highest level of data security.

What happens if there is a technical issue during the assessment?2024-12-23T11:53:54+00:00

If a technical issue arises during the NVOX assessment, we have protocols in place to ensure minimal disruption and ease for the test-taker. Here’s what to do:

  • Immediate Reporting: Notify us immediately about the issue using the contact options on our platform. If the chat is unavailable, please reach out to us via email at support@nvox.com.
  • Assessment Pause: We can pause the assessment to prevent any loss of progress or undue stress.
  • Technical Support: Our technical support team will promptly diagnose and resolve the issue, guiding you through the steps needed to address it.
  • Rescheduling Option: If the issue cannot be resolved quickly, we can reschedule the assessment for a more convenient time.
  • Data Integrity: Any responses submitted before the technical issue will be securely saved, so the test-taker will not need to repeat those sections of the assessment.

Our goal is to ensure a smooth and user-friendly experience, and we are here to assist you with any challenges that may arise.

Is NVOX’s assessment tool accessible for individuals with physical disabilities?2024-05-05T18:20:20+00:00

NVOX’s assessment tool is designed to be accessible to a wide range of individuals. However, there are a few prerequisites for effectively taking the test:

  1. Vision and Hearing: Our assessment can be completed as long as there are no serious vision or hearing impairments that would hinder interaction with the tool.
  2. Speech Considerations: Individuals with severe stuttering may find certain aspects of the assessment challenging, as some parts might require verbal responses.
  3. Motor Skills: Basic motor skills are necessary for operating a computer mouse, which is integral to navigating and interacting with the assessment interface.

We strive to accommodate a diverse set of users, but these requirements are important to ensure that the assessment can be completed effectively and accurately. If you have specific needs or concerns regarding accessibility, we encourage you to contact us for further assistance and information.

What are the system requirements for taking the NVOX online test?2024-12-23T11:46:25+00:00

To ensure a smooth and efficient experience with the NVOX online test, we recommend the following system requirements:

  • Internet Connection: A stable and strong internet connection is essential. A wired connection is preferable for reliability, but if using Wi-Fi, make sure you’re close to the router for a strong signal.
  • Computer: A modern computer is required. For the best experience, we recommend using a device with a large screen.
  • Web Browser: The latest version of Google Chrome is highly recommended for optimal performance.
  • Camera, Microphone, and Speakers: These should be fully functional to support any parts of the assessment that require audio or video interaction.
  • Operating System: A recent version of Windows, macOS, or a similar operating system that supports the latest browser versions.

By meeting these system requirements, you can ensure that the NVOX online test runs smoothly and effectively.

Are NVOX’s services covered by insurance?2024-12-23T11:44:09+00:00

At the moment, our services are not covered by insurance. However, we are actively working to collaborate with insurance providers to make our assessments more accessible. Stay tuned for updates as we continue to expand coverage options!

What are the signs that I or my child may need an ADHD assessment?2025-05-25T12:52:51+00:00

As academic, social, or professional demands grow, signs of ADHD often become more noticeable. Some common indicators include:

  1. Difficulty sustaining attention in tasks or conversations, especially during activities that require focus over time.

  2. Frequent careless mistakes in schoolwork, assignments, or work projects due to inattention.

  3. Struggling to follow through on instructions or complete tasks, even when starting with good intentions.

  4. Being easily distracted by external stimuli or unrelated thoughts, leading to forgetfulness or disorganization.

  5. Fidgeting, restlessness, or an inner sense of being constantly ‘on the go’, especially in situations that require calm or stillness.

  6. Interrupting others, blurting out answers, or difficulty waiting one’s turn in conversations or group settings.

  7. Trouble with planning and time management, often leading to missed deadlines or last-minute work.

  8. Emotional outbursts or trouble regulating frustration, particularly in response to minor obstacles.

  9. Avoidance of tasks that require sustained mental effort, such as homework, paperwork, or reading instructions.

If you or your child experience several of these symptoms consistently and they interfere with daily functioning, it may be worth considering a professional ADHD assessment.

I saw a company offering diagnostics for $179. Why is NVOX more expensive?2024-12-23T13:00:53+00:00

Some companies offer diagnostics for $179, but these are often very limited services. They typically involve only a basic questionnaire, and you’ll receive a report summarizing your answers, signed by a psychologist who often isn’t licensed in your state. There’s no interaction with a professional, and getting additional support usually costs hundreds more.

Such reports are often not accepted by schools, other educational institutions, or workplaces due to their limited scope. Additionally, these services are often seen as unreliable and lack the credibility needed for formal accommodations.

We also recommend checking Trustpilot reviews to ensure the service you choose is trustworthy and meets your expectations.

Do you offer discounts?2025-05-25T13:35:19+00:00

Yes, we offer financial assistance for families with limited resources. Some programs are fully subsidized, others partially. If you need help, please apply here: https://nvox.com/about/free-adhd-form/
We’ll review your request and get back to you as soon as possible.

David Grandes inaugurates a 1000Pianos installation in Plaça Catalunya, marking a powerful step in raising public awareness for ADHD through music, inclusion, and community.

On March 14, 2023, David Grandes inaugurated a 1000Pianos installation in Plaça Catalunya (Barcelona), marking a powerful step in raising public awareness for ADHD through music, inclusion, and community.

Our Promise

Helping Families in Need.

At NVOX, we’re committed to making ADHD diagnostics more accessible for all. For every 10 diagnoses, we donate one full assessment to a family in need. We also partner with commercial sponsors to provide complimentary evaluations for underserved communities. If you believe you qualify, simply let us know – we’ll handle the rest.

As part of this broader mission, we founded 1000Pianos.org – a global non-profit initiative placing smart, weather-resistant pianos in public spaces around the world. By bringing music to the streets, we create inclusive, creative environments that raise awareness for ADHD and celebrate neurodiversity. Each piano is a symbol of self-expression, connection, and the belief that every child deserves to feel welcome, understood, and empowered.

Our Promise

Helping Families in Need.

At NVOX, we’re committed to making ADHD diagnostics more accessible for all. For every 10 diagnoses, we donate one full assessment to a family in need. We also partner with commercial sponsors to provide complimentary evaluations for underserved communities. If you believe you qualify, simply let us know – we’ll handle the rest.

As part of this broader mission, we founded 1000Pianos – a global non-profit initiative placing smart, weather-resistant pianos in public spaces around the world. By bringing music to the streets, we create inclusive, creative environments that raise awareness for ADHD and celebrate neurodiversity. Each piano is a symbol of self-expression, connection, and the belief that every child deserves to feel welcome, understood, and empowered.

Comparing NVOX to Standard Assessments

Comparing NVOX to Standard Assessments

Discover how NVOX’s innovative approach outpaces traditional assessments with faster, more accurate, and accessible solutions.

  • Rapid results in just 3 days.
  • Priced at $499, offering affordability.
  • Always accessible online, 24/7/365.
  • Complete assessments from any location.
  • Reports validated by licensed psychologists

  • Pause and resume tests flexibly.

  • Reduces human bias through AI integration.
  • Designed to minimize test-related stress.
  • We advocate for you if your report is rejected.

  • 80% refund if your report isn’t accepted.

Standard Assessments

  • It can take several months.

  • Costs thousands of dollars.

  • Access limited to specific business hours.
  • In-person visits to clinics are necessary.
  • Variable quality in supervision.

  • Fixed testing schedules, less flexible.

  • Possible human bias in evaluations
  • Traditional settings can be high-stress.
  • You’re left alone if issues arise.

  • No financial guarantee or protection.

Get Assessed Today.

Achieve Success with Our Fast, Affordable Assessment

Only $499

Helping Families in Need.

For every 10 diagnoses, NVOX is donating one assessment to families in need. To apply, simply let us know if you qualify, and we’ll handle the rest. Click here to apply.