FAQ

Frequently Asked Questions.

FAQ2024-12-31T01:57:42+00:00

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Who can benefit from NVOX’s services?2024-12-23T12:52:27+00:00

To get started with our diagnostic process, we’ll ask you to complete a detailed questionnaire about yourself or your child. This step takes about 20 minutes and helps us personalize the assessment to your needs.

  • For ADHD assessments: The process includes two quick and focused tests that take approximately 20 minutes in total.
  • For learning disabilities (other than ADHD): The assessment lasts about an hour to an hour and a half. These tests are designed to be thorough yet flexible.

You’ll have the option to take breaks and complete the assessment at your own pace, ensuring a comfortable and stress-free experience.

What is NVOX?2024-05-05T19:03:56+00:00

NVOX combines cutting-edge technology with the expertise of neuropsychologists and psychologists to accurately diagnose learning disabilities in both children and adults. Our system is designed to be fast, accessible, and affordable, ensuring that everyone across the US can easily get the help and diagnosis they need.

Who can benefit from NVOX’s services?2024-12-23T12:50:15+00:00

Our streamlined process is designed to provide quick, reliable, and convenient results. Here’s what sets us apart:

  • Quick Turnaround: Receive your comprehensive diagnostic report within just 3 days, saving you weeks compared to traditional methods.
  • Convenience: Complete the entire process from the comfort of your home—no need for multiple clinic visits or long waits.
  • Unmatched Accuracy: Our advanced AI technology, combined with expert oversight, ensures precision and reliability in every assessment.
  • Comprehensive Service: Along with the diagnostic report, we provide a feedback session with a psychologist, actionable recommendations, and guidance for accommodations such as 504 or IEP plans.

We’re committed to making high-quality diagnoses accessible, accurate, and hassle-free, giving you the answers you need with confidence.

How does NVOX diagnose learning disabilities?2024-05-05T19:04:32+00:00

We’ve developed advanced technological models that enhance the accuracy and efficiency of diagnosing learning disabilities. Our AI-based system acts like a ‘super diagnostician,’ doing everything a traditional diagnostician does but faster, more accurately, and without bias. It starts with a comprehensive questionnaire and conducts standard tests, much like a typical clinic assessment. The real magic happens as our system tailors questions specifically for each examinee, dynamically adjusting based on their responses. This personalized approach ensures a precise and individualized diagnostic experience

Who can benefit from NVOX’s services?2024-12-23T12:48:15+00:00

Absolutely anyone aged 8 and up who speaks English can use our services. All you need is a computer with a stable internet connection, a standard webcam, a microphone, and speakers. With these basic tools, you’re all set to start the diagnosis process from the comfort of your home.

What are the benefits of getting a NVOX Learning assessment?2024-05-05T19:05:04+00:00

The outcome of an NVOX assessment is a comprehensive understanding of a client’s learning requirements and a tailored strategy for academic achievement. By analyzing brain function and evaluating academic skills, NVOX psychologists pinpoint the distinct learning needs of each individual. This enables the provision of targeted support, helping clients thrive academically. Individuals with dyslexia and other learning disabilities can achieve academic and professional success on par with their peers, provided that their unique learning styles are recognized and accommodated by teachers, employers, and caregivers.

What information do I need to provide during registration?2024-05-05T17:32:36+00:00

We’ll need some basic information. This includes your name, the name of the child or children you want to have assessed, your phone number, and your state. Additionally, we’ll ask for the email address of a teacher or a close contact, depending on who’s being tested.

Is the NVOX testing platform easy to use for children?2024-05-05T17:34:19+00:00

We’ve put a lot of effort into making our diagnostic process as simple and user-friendly as possible. Our goal is to ensure that you have an amazing experience with us. While our system is designed to be straightforward, we recommend that children between the ages of 9 and 11 have an adult with them during the test, just to be on the safe side. This helps make sure the process goes smoothly and that the child feels comfortable throughout. The engaging and interactive nature of our platform makes the experience reminiscent of a game, which can be especially appealing and less daunting for younger users.

Can adults use NVOX for their own diagnosis?2024-05-05T19:03:09+00:00

Absolutely! Our diagnostic tests aren’t just for children; adults can benefit from them too. Whether you’re in university or college or preparing for exams like the PSAT/NMSQT, or facing professional challenges like bar exams, our tests can provide valuable insights. Plus, getting diagnosed can be a key step in receiving accommodations at work under Section 504, ensuring you have the support you need in your professional life.

What does the NVOX report contain?2024-12-23T12:38:21+00:00

Our diagnostic report is comprehensive and detailed, typically spanning 30–40 pages, providing a full picture of the assessment and its findings. Here’s what it includes:

  1. Background Information: Personal details, educational history, reasons for the referral, and any relevant medical or developmental history.
  2. Behavioral Observations: Notes on the examinee’s behavior, attitude, and effort during the assessment.
  3. Assessment Methods: A detailed explanation of the tests and methods used, including standardized tests and questionnaires.
  4. Test Results: Scores and interpretations covering cognitive abilities, academic skills, memory, executive functioning, and more.
  5. Analysis and Interpretation: A clear interpretation of the results and how they relate to observed behaviors or reported challenges.
  6. Recommendations and Interventions: Tailored suggestions for accommodations, interventions, and strategies to support the individual’s needs.
  7. Summary and Conclusion: A concise summary of the findings and conclusions, providing actionable recommendations.
  8. Expert Signature: The report is validated with the expert’s signature to ensure authenticity and reliability.

This 30–40 page report is crafted with care to give you a thorough understanding of the assessment and provide clear, actionable guidance for the next steps.

How can I prepare my child for the NVOX assessment?2024-05-05T17:56:22+00:00

To prepare your child for the NVOX assessment, consider the following steps to ensure a smooth experience:

  1. Explain the Purpose: Inform your child about the assessment in simple terms, emphasizing that it’s a way to understand their unique learning profile.
  2. Create a Comfortable Environment: Set up a quiet, well-lit area where your child feels at ease and can concentrate.
  3. Ensure Technical Readiness:
  • Internet Connection: Ensure you have a stable and strong internet connection. A wired connection is preferable for reliability. If wireless is the only option, position the device close to the router to strengthen the signal.
  • Check Devices: Confirm that all necessary devices, including a computer are in good working order. Make sure that the printer is ready for printing any required writing pages. Also, check that the camera, microphone, and speakers are connected and functioning properly.
  1. Schedule Appropriately: Choose a time when your child is usually alert and well-rested, avoiding periods when they might be tired or hungry.
  2. Discuss the Format: Brief your child on the assessment’s format to alleviate any anxiety, explaining that they will answer questions on a computer.
  3. Encourage a Positive Attitude: Reassure them that there are no ‘right’ or ‘wrong’ answers and the assessment is simply a way to learn more about their learning style.
  4. Remind Them of Support: Assure your child that they can ask for help if needed and that you’re there to support them.

By carefully preparing for the assessment in these ways, you can help ensure that your child has a positive and stress-free experience with NVOX.

 

How quickly can I schedule the feedback session with a psychologist?2024-12-23T12:25:29+00:00

Once the examinee completes the tests and we receive the completed questionnaire from the teacher (or a close contact in the case of an adult), you can schedule a 20-minute feedback session with one of our psychologists. This process ensures that all necessary information is reviewed before the session, providing you with clear and accurate insights.

 

 

How quickly can I schedule the feedback session with a psychologist?2024-12-23T12:09:12+00:00

Once the examinee completes the tests and we receive the completed questionnaire from the teacher (or a close contact in the case of an adult), you can schedule a 20-minute feedback session with one of our psychologists. This process ensures that all necessary information is reviewed before the session, providing you with clear and accurate insights.

 

How does NVOX ensure the accuracy of its assessments?2024-12-23T12:01:40+00:00

NVOX ensures the accuracy of its assessments through a combination of advanced AI technology, expert input, and continuous data analysis. Our AI system is trained using extensive educational and psychological research and fine-tuned with data from a variety of diagnostic tests. The system is regularly updated and reviewed by a multidisciplinary team of professionals, including neurologists, psychiatrists, neuropsychologists, and educators. Additionally, we work closely with leading academic institutions worldwide to ensure that our methods align with the latest advancements in the field of learning disabilities.

This multi-layered approach guarantees that our assessments are both reliable and reflective of cutting-edge research.

What technology does NVOX use for the online assessment?2024-12-23T11:58:44+00:00

NVOX uses cutting-edge Artificial Intelligence (AI) and Machine Learning (ML) technologies to deliver accurate and efficient online assessments. This includes video analysis for non-verbal cues, personalized algorithms for tailored diagnostics, and an intuitive interface for ease of use. To ensure data security, we use robust encryption and cloud computing, enabling accessible and secure remote assessments. To learn more about our technology, click here: https://nvox.com/about/the-magic-behind-nvox/

 

 

Do schools accept NVOX evaluations for IEP and 504 plans?2024-12-23T11:53:26+00:00

NVOX evaluations yield comprehensive diagnostic reports that are meticulously prepared and officially signed by expert psychologists. These reports align with the rigorous standards of traditional clinical assessments and are designed for broad acceptance by schools, universities, and employers.

In most cases, schools recognize and accept our evaluations for IEP and 504 plans. However, if a school rejects the report entirely, despite its diagnosis and recommendations, please contact us promptly at support@nvox.com. We will work directly with the school to address the issue and ensure that your child receives the support they need.

Our goal is to provide you with a reliable evaluation that helps secure the necessary accommodations for success in academic and professional settings.

How does NVOX ensure the privacy and security of my information during assessments?2024-05-05T18:15:53+00:00

At NVOX, safeguarding your personal and medical information is our top priority. We employ rigorous security measures, including advanced encryption, strict access controls, and regular security audits, to ensure the utmost protection of your data. Our practices adhere to industry standards and comply with relevant data protection laws, including HIPAA compliance. Medical-grade data encryption ensures that all personal and assessment information remains secure and confidential. Access to assessment data is restricted to authorized personnel only, and we operate with transparent policies on data usage. Rest assured that no information is shared with third parties, maintaining a secure, confidential, and trustworthy online assessment environment. Your trust and privacy are paramount to us, and we are committed to maintaining the highest level of data security.

What happens if there is a technical issue during the assessment?2024-12-23T11:53:54+00:00

If a technical issue arises during the NVOX assessment, we have protocols in place to ensure minimal disruption and ease for the test-taker. Here’s what to do:

  • Immediate Reporting: Notify us immediately about the issue using the contact options on our platform. If the chat is unavailable, please reach out to us via email at support@nvox.com.
  • Assessment Pause: We can pause the assessment to prevent any loss of progress or undue stress.
  • Technical Support: Our technical support team will promptly diagnose and resolve the issue, guiding you through the steps needed to address it.
  • Rescheduling Option: If the issue cannot be resolved quickly, we can reschedule the assessment for a more convenient time.
  • Data Integrity: Any responses submitted before the technical issue will be securely saved, so the test-taker will not need to repeat those sections of the assessment.

Our goal is to ensure a smooth and user-friendly experience, and we are here to assist you with any challenges that may arise.

Is NVOX’s assessment tool accessible for individuals with physical disabilities?2024-05-05T18:20:20+00:00

NVOX’s assessment tool is designed to be accessible to a wide range of individuals. However, there are a few prerequisites for effectively taking the test:

  1. Vision and Hearing: Our assessment can be completed as long as there are no serious vision or hearing impairments that would hinder interaction with the tool.
  2. Speech Considerations: Individuals with severe stuttering may find certain aspects of the assessment challenging, as some parts might require verbal responses.
  3. Motor Skills: Basic motor skills are necessary for operating a computer mouse, which is integral to navigating and interacting with the assessment interface.

We strive to accommodate a diverse set of users, but these requirements are important to ensure that the assessment can be completed effectively and accurately. If you have specific needs or concerns regarding accessibility, we encourage you to contact us for further assistance and information.

What are the system requirements for taking the NVOX online test?2024-12-23T11:46:25+00:00

To ensure a smooth and efficient experience with the NVOX online test, we recommend the following system requirements:

  • Internet Connection: A stable and strong internet connection is essential. A wired connection is preferable for reliability, but if using Wi-Fi, make sure you’re close to the router for a strong signal.
  • Computer: A modern computer is required. For the best experience, we recommend using a device with a large screen.
  • Web Browser: The latest version of Google Chrome is highly recommended for optimal performance.
  • Camera, Microphone, and Speakers: These should be fully functional to support any parts of the assessment that require audio or video interaction.
  • Operating System: A recent version of Windows, macOS, or a similar operating system that supports the latest browser versions.

By meeting these system requirements, you can ensure that the NVOX online test runs smoothly and effectively.

Are NVOX’s services covered by insurance?2024-12-23T11:44:09+00:00

At the moment, our services are not covered by insurance. However, we are actively working to collaborate with insurance providers to make our assessments more accessible. Stay tuned for updates as we continue to expand coverage options!

What are the signs that I or my child need an assessment?2024-05-05T18:49:24+00:00

As the academic or professional challenges increase, the signs of dyslexia often become more noticeable. Common symptoms include:

1) Reading significantly below the level expected for one’s age.

2) Difficulties in processing and understanding spoken information.

3) Challenges in finding the appropriate word or formulating responses to questions.

4) Struggling to remember the order of letters or words.

5) Trouble in discerning similarities and differences in letters and words, and sometimes in hearing sounds.

6) Difficulty in phonetically decoding unfamiliar words.

7) Challenges with spelling accuracy.

8) Taking an unusually long time to complete tasks that require reading or writing.

9) Tendency to avoid reading-related activities.

I saw a company offering diagnostics for $179. Why is NVOX more expensive?2024-12-23T13:00:53+00:00

Some companies offer diagnostics for $179, but these are often very limited services. They typically involve only a basic questionnaire, and you’ll receive a report summarizing your answers, signed by a psychologist who often isn’t licensed in your state. There’s no interaction with a professional, and getting additional support usually costs hundreds more.

Such reports are often not accepted by schools, other educational institutions, or workplaces due to their limited scope. Additionally, these services are often seen as unreliable and lack the credibility needed for formal accommodations.

We also recommend checking Trustpilot reviews to ensure the service you choose is trustworthy and meets your expectations.

Comparing NVOX to Standard Assessments

Comparing NVOX to Standard Assessments

Discover how NVOX’s innovative approach outpaces traditional assessments with faster, more accurate, and accessible solutions.

  • Rapid results in just 3 days.
  • Priced at $499, offering affordability.
  • Always accessible online, 24/7/365.
  • Complete assessments from any location.
  • Reports validated by educational psychologists

  • Pause and resume tests flexibly.

  • Reduces human bias through AI integration.
  • Designed to minimize test-related stress.

Standard Assessments

  • It can take several months.

  • Costs thousands of dollars.

  • Access limited to specific business hours.
  • In-person visits to clinics are necessary.
  • Variable quality in supervision.

  • Fixed testing schedules, less flexible.

  • Possible human bias in evaluations
  • Traditional settings can be high-stress.

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Helping Families in Need.

For every 10 diagnoses, NVOX is donating one assessment to families in need. To apply, simply let us know if you qualify, and we’ll handle the rest. Click here to apply.